Personnel support contact center demonstration scheduled
In late March 2008, the Navy Pay and Personnel Support Services (PASS) program will begin conducting initial testing of the use of a "contact center" to deliver services currently handled by Personnel Support Detachments (PSDs). This first phase, which is known as a "viability demonstration," will allow current PSD staff members to make use of state-of-the-art contact center technology to deliver services for gains, leave and special pay and allowance transactions for a portion of the customers currently served by the PSDs in Jacksonville, Mayport and Kings Bay. The following commands that were selected to participate in the test: